Privacy Policy

Please note that we do not publish or provide services intended for children.

We respect and value the privacy of all users of our webWebsite (hereinafter referred to as “Our Website”) and collect and use personal data in the ways described herein that are consistent with our legal obligations and your legal rights under the General Data Protection Regulation (GDPR). This Privacy Policy applies only to your use of Our Website.

1. What information do we collect?

In accordance with the General Data Protection Regulation (GDPR), personal data is any information that can directly or indirectly identify you.

We may collect some or all of the following personal information from users of Our Website:

• information you provide to us through the use of a customizable menu: gender, age, selected diseases;
• Information we collect automatically for statistical purposes through the use of cookies, including pages visited, access dates and times, content preference, operating system, type of browser used, and type of hardware used.

2. How do we use your information?

Based on the GDPR, our use of your personal data must always have a legal basis and it is processed for specific purposes. We use your information for the following purposes and on the following grounds:

• managing and improving the Website for optimal user searching, based on our legitimate interest (in order to provide the highest quality service to Our Website);
• developing statistical analyses, in particular traffic on the Website, based on your consent;
• Providing personalized content based on your consent.

We do not carry out further processing of your data in a way that is inconsistent with the purposes set out above.

The personal data collected will not be used for automated individual decision-making, including profiling.

3. What are your rights?

You have the right to:

– request access to and obtain information about your personal data;

– update and correct your personal data;

– delete your personal data;

– restrict the processing of your personal data;

– object to the processing of your personal data (for legitimate reasons);

– exercise the right to data portability;

– withdraw your consent at any time.

You can exercise your rights by contacting the Data Protection Officer of SERVIER PHARMA D.O.O.:

• by e-mail to the following address: maja.jankac@servier.com
• or by mail to the following address:

Maja Jankač

Servier Pharma d.o.o.

From Grge Tuškana 37

10000 Zagreb

Croatia

In order to respond to such a request, SERVIER PHARMA D.O.O. He may ask you to prove your identity.

If you have any legitimate reason to complain about the use of your personal data, you have the right to lodge a complaint with the data protection authority in your country.

4. How long do we keep your personal data?

Personal data collected by SERVIER PHARMA D.O.O. are retained in a form that permits your identification for no longer than the time necessary for the purposes for which the personal data is processed. More specifically:

– Personal data collected for audience measurement purposes is retained for 24 hours.

– User statistics (time spent on the Website, sessions, users, page views, clicks…) collected from analytical cookies for the purpose of analyzing web traffic for Google Analytics are retained for 14 months.

– Gender, age, selected disease as well as data collected from personalization cookies for the purpose of personalizing the content of the Website depending on the user’s choices are retained until all filters are deleted or consent is withdrawn.

5. How do we keep your personal data?

We have put in place appropriate and commercially sound technical and organisational security measures to keep your personal data that we collect and keep confidential and to protect it from unauthorised or unlawful disclosure or access, accidental loss, destruction, alteration or damage, taking into account the latest technology and implementation costs.

6. Who has the right to inspect your personal data?

Your personal data processed by SERVIER PHARMA D.O.O. shall be available only to a limited list of recipients in accordance with the need-to-know principle or when required by law, including without limitation:

• departments and staff of SERVIER PHARMA D.O.O. and other legal bodies of the Servier Group, in accordance with the need-to-know principle;
• suppliers and service providers acting processors of SERVIER PHARMA D.O.O., in particular those responsible for hosting the Website and compiling statistics on the use of the Website, who may be asked to access users’ personal data for purposes strictly necessary for their operation;
• competent authorities such as the competent health authority in certain cases established by law.

Your personal data is not transferred to third countries (countries outside the borders of the European Union and the European Economic Area) or international organizations.